Privacy Policy
Privacy Policy and Terms of Use
Effective Date: August 25, 2026
Last Updated: August 25, 2026
Big E-Z Bookkeeping Co. (“Big E-Z,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use Big E-Z Books+, purchase our products or services, participate in our courses or training, communicate with us, or otherwise interact with Big E-Z.
Please read this Privacy Policy together with our End-User License Agreement (“EULA”) for Big E-Z Books+. The EULA governs your use of Big E-Z Books+, while this Privacy Policy explains our information and privacy practices.
By using our website or services, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
Depending on how you interact with Big E-Z, we may collect the following types of information.
A. Information You Provide to Us
You may provide information when you:
● Create or maintain a Big E-Z Books+ account;
● Purchase a subscription, product, course, or service;
● Request onboarding, Startup, Accelerator, or other support services;
● Contact us by email, telephone, online form, or other communication method;
● Register for a webinar, course, event, or mailing list;
● Request information or assistance;
● Complete a survey, testimonial, or other voluntary form; or
● Otherwise communicate with us.
This information may include your name, business name, mailing address, email address, telephone number, username, account information, billing information, and other information you voluntarily provide.
B. Business and Bookkeeping Information
If you use Big E-Z Books+, you may enter information about your business and its financial activities.
This may include:
● Business name and contact information;
● Employer Identification Number (EIN) or other business identification information;
● Chart of accounts;
● Bank and financial account information;
● Transactions;
● Income and expenses;
● Customer and vendor information;
● Invoices;
● Account balances;
● Financial reports;
● Notes and descriptions associated with transactions; and
● Other information you choose to enter into Big E-Z Books+.
This information is referred to in this Privacy Policy as “Customer Data.”
You retain ownership of the Customer Data you enter into Big E-Z Books+. Big E-Z uses Customer Data only as necessary to provide, maintain, secure, support, and improve Big E-Z Books+ and as otherwise described in this Privacy Policy or the EULA.
C. Payment Information
When you purchase a subscription or other service, payment information may be collected and processed by our payment-processing provider.
Big E-Z does not need to store your complete credit or debit card number in order to process your payment. Payment information may be handled directly by the applicable payment processor under its own privacy policy and terms.
D. Information Collected Automatically
When you visit our website or use our online services, certain technical information may be collected automatically.
This may include:
● IP address;
● Browser type;
● Device type;
● Operating system;
● Pages visited;
● Date and time of visits;
● Referring website;
● General geographic information;
● Application or website activity;
● Information about how you interact with our website or services; and
● Other technical information reasonably necessary to operate and secure our services.
We may use this information to operate, maintain, secure, troubleshoot, analyze, and improve our website and services.
2. How We Use Information
We may use information we collect to:
● Provide and operate our products and services;
● Provide Big E-Z Books+ to authorized users;
● Process subscriptions and payments;
● Create and maintain customer accounts;
● Provide onboarding, training, support, and customer service;
● Respond to questions and requests;
● Process transactions and generate reports within Big E-Z Books+;
● Maintain the security and integrity of our systems;
● Detect, prevent, and address fraud, abuse, unauthorized access, or other security issues;
● Troubleshoot technical problems;
● Improve our website, software, products, courses, and services;
● Understand how our website and services are used;
● Send service-related communications;
● Send marketing communications when permitted by law and consistent with your preferences;
● Administer promotions, surveys, webinars, courses, or other activities;
● Comply with legal and regulatory requirements;
● Enforce our agreements and protect our rights; and
● Perform other activities reasonably necessary to operate Big E-Z and provide our services.
We will not use your Customer Data to provide accounting, tax, or financial advice to you.
3. Big E-Z Books+ Customer Data
Big E-Z Books+ is designed to help small businesses and organizations manage and understand their bookkeeping information.
You are responsible for the information you enter into the application, including its accuracy, completeness, and appropriateness for your business.
Big E-Z may access Customer Data when reasonably necessary to:
● Provide and maintain the application;
● Provide customer support;
● Troubleshoot technical problems;
● Assist with onboarding or other services you have purchased;
● Maintain backups;
● Protect the security of the application;
● Prevent unauthorized access or misuse;
● Comply with legal obligations; or
● Perform other activities necessary to provide the services.
Big E-Z does not sell your Customer Data.
Big E-Z does not claim ownership of your bookkeeping records or financial information.
We will not use your Customer Data for unrelated advertising purposes.
4. Customer Responsibility for Sensitive Information
Big E-Z Books+ is intended for business bookkeeping and financial recordkeeping.
You should not enter information into Big E-Z Books+ that is not reasonably necessary for your bookkeeping activities.
You are responsible for determining what information is appropriate to enter into the application and for maintaining appropriate records outside of Big E-Z Books+ when required for your business, tax, legal, or regulatory purposes.
5. Sharing Information With Service Providers
We may share information with trusted third-party service providers when reasonably necessary to operate Big E-Z and provide our products and services.
These providers may assist with:
● Cloud hosting and data storage;
● Application hosting and infrastructure;
● Payment processing;
● Email delivery;
● Customer relationship management;
● Customer support;
● Website hosting;
● Analytics;
● Security;
● Authentication and account management;
● Software integrations;
● Data backup;
● Communications;
● Training or service delivery; and
● Other business functions.
Our service providers may process information on our behalf and are expected to use reasonable safeguards appropriate to the services they provide.
We do not authorize service providers to use your Customer Data for their own unrelated marketing purposes.
6. Third-Party Services and Integrations
Big E-Z may use or integrate with third-party services.
When you use a third-party service, that service may collect or process information under its own privacy policy and terms.
Big E-Z is not responsible for the privacy practices of third-party websites, applications, or services that we do not control.
You should review the privacy policies of third-party services before providing information directly to them.
7. Google Services and Google API Data
Certain Big E-Z products or services may use Google services or Google APIs.
For Big E-Z Accounting for Google Sheets, our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.
Where applicable, information received through Google APIs will be handled in accordance with Google’s requirements and applicable privacy laws.
8. Marketing Communications
We may send you service-related communications, including:
● Account notices;
● Subscription information;
● Payment notices;
● Security notifications;
● Product updates;
● Important changes to our services or agreements; and
● Customer support communications.
These communications are necessary for providing our services and may not be treated as marketing communications.
If you voluntarily subscribe to our marketing communications, we may send information about Big E-Z products, services, courses, webinars, promotions, and other information that may be relevant to you.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us at support@bigez.com.
Unsubscribing from marketing communications will not prevent us from sending important service-related communications.
9. Cookies and Similar Technologies
Our website and online services may use cookies and similar technologies.
Cookies may be used to:
● Keep our website functioning properly;
● Remember preferences;
● Help with login or account functionality;
● Understand how visitors use our website;
● Measure website performance;
● Improve our services; and
● Support marketing activities where applicable.
We may use analytics services to help us understand website traffic and usage.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of portions of our website.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.
These measures may include access controls, authentication, secure transmission methods, monitoring, backups, and other security practices appropriate to our services.
However, no website, application, computer system, or transmission over the Internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for using reasonable security practices when accessing Big E-Z Books+.
If you believe your account or login credentials have been compromised, you should notify Big E-Z promptly.
11. Data Retention
We retain information for as long as reasonably necessary to:
● Provide our products and services;
● Maintain customer accounts;
● Provide customer support;
● Maintain appropriate business and financial records;
● Comply with legal, tax, regulatory, or other obligations;
● Resolve disputes;
● Enforce our agreements;
● Prevent fraud or abuse; and
● Protect our legitimate business interests.
The retention of Customer Data associated with Big E-Z Books+ accounts is also governed by the EULA.
When a Big E-Z Books+ account is terminated, Customer Data will be handled according to the account termination and data deletion provisions contained in the EULA.
12. Account Cancellation and Data Deletion
When a Big E-Z Books+ subscription or account is terminated, you may have a limited period in which to access and export your information, as described in the EULA.
You are responsible for exporting and retaining copies of your bookkeeping records that you need for your business, tax, legal, or other purposes before the applicable deletion period expires.
After the applicable deletion period, Big E-Z may permanently delete Customer Data associated with the terminated account, subject to information that we are legally required or otherwise permitted to retain.
We recommend that you consult your tax attorney or other qualified professional for complete record-retention guidance before closing your account.
13. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the right to:
● Request access to personal information we maintain about you;
● Request correction of inaccurate information;
● Request deletion of personal information, subject to applicable legal exceptions;
● Request information about how your information is collected and used;
● Opt out of certain marketing communications;
● Object to or restrict certain processing where applicable; and
● Exercise other rights provided by applicable law.
To make a privacy request, contact us at:
support@bigez.com
We may need to verify your identity before completing certain requests.
Certain information may not be deleted or changed when we are required or permitted by law to retain it.
14. Business and Customer Records
Big E-Z is primarily a business-to-business service.
If you use Big E-Z Books+ on behalf of a company, nonprofit organization, association, club, or other organization, the organization may control the Customer Data entered into the account.
In those circumstances, requests concerning Customer Data may need to be made through the organization or account administrator.
Big E-Z may provide information to an authorized account administrator when reasonably necessary to administer the account or provide the services.
15. Children’s Privacy
Big E-Z’s website, products, and services are not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to us, please contact us at support@bigez.com.
Big E-Z does not knowingly target its products or services to children.
16. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
Those third parties have their own privacy policies and practices.
Big E-Z is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We encourage you to review the privacy policy of any third-party website before providing personal information.
17. Business Transfers
If Big E-Z Bookkeeping Co. is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, information may be transferred as part of that transaction.
Any such transfer will be handled in accordance with applicable law and appropriate confidentiality and security requirements.
18. Legal Requirements and Protection of Rights
We may access, use, preserve, or disclose information when reasonably necessary to:
● Comply with applicable law, regulation, legal process, subpoena, or court order;
● Protect the rights, property, or safety of Big E-Z, our customers, users, or others;
● Investigate fraud, security issues, or misuse;
● Enforce our EULA or other agreements; or
● Respond to a lawful request from a governmental authority.
19. California and Other State Privacy Rights
Certain states have enacted privacy laws that may provide residents with additional privacy rights.
If a state privacy law applies to you and provides rights beyond those described in this Privacy Policy, Big E-Z will comply with the requirements applicable to our business.
Depending on the applicable law, residents may have rights relating to access, correction, deletion, portability, or opting out of certain types of processing.
You may contact us at support@bigez.com to exercise a privacy right or ask whether a particular state privacy law applies to your information.
We will not discriminate against you for exercising privacy rights provided by applicable law.
20. International Users
Big E-Z is based in the United States and primarily provides services to customers in the United States.
If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where Big E-Z or its service providers operate.
Privacy and data-protection laws in those locations may differ from the laws where you live.
By using our website or services, you understand that your information may be processed in the United States, subject to applicable law.
21. Professional Services and Accounting Advice
Big E-Z provides bookkeeping software, educational materials, onboarding assistance, and related support services.
Our software, training, onboarding, and support are intended to assist you in using our products and organizing your bookkeeping information. These services do not constitute accounting, tax, legal, investment, or other professional advice.
Big E-Z does not determine how you should report information for tax or legal purposes.
You are responsible for your accounting records, tax filings, financial decisions, and compliance obligations.
We recommend that you seek the advice of your accountant, CPA, tax attorney, or other qualified professional when professional advice is appropriate.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or information-handling practices.
When we update this Privacy Policy, we will post the revised version on this page and update the Effective Date or Last Updated date.
For changes that materially affect how we collect, use, or disclose personal information, we will provide notice through reasonable means, which may include email, an in-app notice, or a prominent notice on our website, as appropriate.
Where applicable law requires additional notice or consent for a change, we will provide that notice or obtain that consent.
We encourage you to review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or the information we maintain about you, please contact us:
Big E-Z Bookkeeping Co.
Email: support@bigez.com
Website: bigez.com
We will make reasonable efforts to respond to privacy-related requests and questions in a timely manner.
Important Notice: This Privacy Policy is intended to describe Big E-Z Bookkeeping Co.’s privacy practices in plain language. It should be reviewed by your attorney or qualified privacy professional before publication to confirm that it accurately reflects Big E-Z’s actual technology, vendors, data practices, and legal obligations.